General
The protection of your personal data is a task we take very seriously at PELAGUS CITY. For this reason, we have developed this Privacy Policy to keep you informed about the nature, types and purposes of the collection, use and processing of your personal data. In addition, we would like to inform you of your rights regarding the handling of your personal data by us.
As a data controller, PELAGUS CITY implements various technical and organizational measures to achieve the highest possible degree of protection of your personal data. However, there is no “guaranteed” safety both on and off the Internet.
This Privacy Policy is part of a larger project that we are currently implementing to comply with the national, European and international regulatory framework for the protection of personal data and privacy and in particular with the EU General Data Protection Regulation (EU 2016/679 ) and the Greek executive laws.
Data Controller
Spyros Neftezidis
Address: Tsimiski 6, 54624 Thessaloniki, Greece
VAT number: EL117636126
Tel. +30 698 5848545
Types of information we collect
We collect only what we need to provide you with services that meet your needs.
Typically, we collect the following:
- contact details (name/surname, email, work and home address, mobile and landline phone),
- information required to offer you better services (arrival and departure dates, date of birth, gender,
names and ages of your family members, room preferences, etc.), - information derived from visiting our website (cookies),
- “sensitive” data, such as allergies, which we handle with special care.
Why do we need your data?
Both when you receive information about our apartments and when you stay in them, you disclose some information about yourself to us, as explained in the previous paragraph. We will never ask for more information than is necessary to fulfill your requirements and communicate with you effectively. In general, we collect information about:
● to contact you when you ask us to book an apartment,
● to respond to your requests both before you come to the apartment and during your stay,
● to keep you informed about our offers,
● send you newsletters and similar informational material;
● to adapt our services to your personal preferences,
● to receive your feedback both during your stay and after departure
● to offer you special services during your stay
Consent
We always ask for your consent when we plan to use your personal data for purposes other than those directly related to our service. Such purposes include direct marketing (e.g. newsletters, promotional e-mails). We also ask for your consent when we ask for “sensitive” personal data such as your state of health or your nationality.
Please note that you can always take back your consent by contacting us both on the phones: +30 698 5848545 and by email: [email protected]. In particular, for promotional messages and newsletters you can always click on the unsubscribe link which is always at the bottom of such messages.
If you give us another person’s personal data, you are responsible for informing that person about the use of their data and obtaining their express consent that the data is provided for the above purposes. In any case, this Privacy Policy applies to any data acquired by third parties.
Disclosure of personal data
We will never disclose your data to third parties unless:
● we have your express consent,
● is necessary to facilitate you e.g. in a transfer service from an arrival point (eg airport) to your apartment
● when other companies or service providers carrying out business activities on our behalf need such data to fulfill their contractual obligations (credit card processing, marketing, etc.);
● required by law pursuant to a court order or following a relevant request from a competent authority (governmental, judicial, police, administrative or regulatory);
● in an emergency, such as protecting someone’s life, health or property.
When we disclose your data to third parties, as mentioned above, we take care to provide as little information as possible to achieve the specified purpose.
If there is no legal process to prohibit it, third parties are bound by PELAGUS CITY to protect your personal data in accordance with our policy and to comply with applicable privacy laws and regulations.
Personal Data Retention Period
We will retain your Personal Data for the period necessary to fulfill the purposes described in this Privacy Statement, unless a longer retention period is required or permitted by law.
Criteria used to determine retention periods include:
● the length of time we have an ongoing relationship with you and provide you with the services
● if there is a legal obligation to which PELAGUS CITY is subject (for example, some laws require us to keep records of your transactions for a certain period of time before we can delete them)
● if retention is appropriate, taking into account our legal position (such as for statute of limitations, judicial or regulatory inquiries);
● after the end of the retention period, your personal data is destroyed, deleted or anonymized.
Your rights
You should be aware that under the General Data Protection Regulation, you have certain rights regarding your personal data held by us. Specifically, you can request:
● give you a copy of your data;
● correct your data if you believe it is inaccurate;
● delete your data, if there are specific reasons to do so;
● restrict the processing applied to your data,
● give you your data in an appropriate format and transfer it to another Company,
● stop the processing of your data provided to us through consent and in particular those used for marketing purposes.
To ask us to do any of the above, please contact us by phone (+30 698 5848545) and by email: [email protected]. We will promptly consider your request in relation to the relevant requirements of the laws and regulations governing the protection of personal data and will respond no later than 30 days after receiving your request. If, due to the complexity of the request or multiple requests, we are unable to respond in a timely manner, we will notify you within thirty days of any delay, which in no event may exceed two months from the expiration of the 30-day period. You may be asked for some form of identification (e.g. a photocopy of your ID or passport) to prevent unauthorized disclosure of your personal data.
To ensure that your personal data is always accurate and up-to-date, we recommend that you keep us informed of your data as required (e.g. if you change your street address or email address).
If you believe that your rights regarding your personal data have been violated, you always have the right to file a complaint with the competent
Data Protection Authority: http://www.dpa.gr, Kifisias 1-3, P.O. 115 23, Athens, tel. +30 210 6475600, email: [email protected]. In this case, we would greatly appreciate your prior communication with the Data Protection Officer, S. Neftetzidis, of our Company, either by sending a
Letter to our head office:
PELAGUS CITY
Address: Tsimiski 6, 54624 Thessaloniki, Greece
or by sending an email to: [email protected] always giving your full details and the reason for contacting us. We assure you that we value your trust and make sure to respond promptly to any requests, questions or complaints.
Safety
We recognize the importance of information security and are in a continuous process of reviewing and improving the technical and organizational measures we take. For both our website and our server and other information infrastructure, we have defined and implemented appropriate security measures to protect your data from misuse, unauthorized access or disclosure, loss, alteration or destruction. Although there is no “guaranteed security” either on or off the Internet, we protect your information using appropriate administrative, procedural and technical safeguards, such as controlled access, firewalls and encryption.
Cookies
When you visit our website, we obtain information about you using certain small files of alphanumeric characters called cookies that are stored on your computer. Cookies assign your computer a unique identifier, which in turn becomes your identity each time you return to our website.
Cookies have been developed to save you time because they help us provide you with a customized experience without having to remind us of your preferences every time you return to our website. Cookies do not damage your electronic equipment, nor can they read information from other files on your computer’s hard drive.
Our cookies only follow you while you are on our website and do not collect information about you after you leave it and go to another website. We are not the only ones placing cookies on your computer and we are not responsible for the presence of third-party cookies and how they are used.
The application (browser) you use to visit websites can be set to handle cookies according to your preferences:
● acceptance of all cookies,
● rejection of all cookies,
● acceptance or rejection of cookies as the case may be.
You should consult the manufacturer or supplier of your browser to obtain accurate information about cookie security settings. Please note that if you do not allow all cookies, you may not be able to fully use our website.
For the use of cookies, your prior consent is required. An exception to this rule are cookies that serve the functional needs of the website (functional cookies) and are necessary for the appearance and efficient operation of the website.
Disclaimer for Third Party Websites
Although our website may contain links to third-party websites, we are not responsible for the privacy practices or the content of those sites, and we accept no liability for any loss or damage that may result from the use of those links. We do not monitor the privacy practices or content of these sites. If you have any questions about another website’s privacy practices, you should contact the website’s privacy officer.
Personal data of minors
It is our practice not to knowingly obtain and/or retain information about persons under sixteen (16) years of age, except as provided to us by their accompanying persons (parents, guardians) and strictly necessary for the provision of the Services us.
Communication
We want you to contact us about issues related to your privacy, such as:
● update your information,
● change of communication method
● to stop sending you informational and promotional information,
● asking questions or commenting on our privacy practices and this Privacy Policy.
You can contact us about the above and other related matters in any of the following ways:
in writing: [email protected]
by phone: +30 698 5848545
